We have the return policy for our products. The company will not offer the refund or exchange to the purchased products. The item must be in the same condition when you received it and should be unused in order to be eligible for the return. The product is accepted for return when it is present in the original packing. The anime related goodies are offered at an affordable price. There is a huge sale for the products as they are limited edition products.
The receipt of your product is required during the return as a proof of purchase. The purchased products should not be sent directly to the manufacturer. Only partial refund is granted for some products in certain situations. If the item is not in its original condition or if it is damaged then the item is not eligible for a refund. The Totoro product can be returned within ninety days after the delivery date. You can check your bank account to know whether you have received the refund or not. It may take some time to post the refund in your bank account officially.
You can contact us through the email available on our website if you have not received the refund for your product. Customer satisfaction is our main motto and we never comprise on providing the quality products to the customers. We try our best to provide the quality services to the customers with high quality and unique and related items. The customers will enjoy the shopping experience of the totoro onesie products and we wish them a happy shopping.
There is an exemption for some goods in the return policy. Goods like food, flowers, magazines and newspapers cannot be returned. The sanitary goods and the hazardous materials are also not accepted as per our return policy. When the company received the returned product, we will inspect it thoroughly and will send an email to you that we have received the product. The customers are notified regarding the approval or rejection of refund. Once the approval is done the refund will be processed automatically to the original payment method within a few days.